SmartAge Solutions LTD

Privacy Policy

SmartAge Solutions LTD (“we,” “us,” “our,” or the “Company”) is committed to protecting the privacy of the personal information of our clients, customers, and website visitors. As a private sector organization operating in British Columbia, we comply with the Personal Information Protection Act (PIPA) and other applicable privacy laws. This Privacy Policy governs our collection, use, and disclosure of personal information and is available to all individuals upon request.

1. Scope and Definitions

Personal Information (PI): In this policy, “Personal Information” refers to information about an identifiable individual, such as a person’s name, home address, personal phone number, email address, or online identifier. It does not include an individual’s business contact information or work product information.
Services: This policy applies to all our digital marketing services, including but not limited to search engine optimization (SEO), social media marketing, email marketing, content creation, and analytics.

2. Accountability

We are responsible for all personal information under our control. To ensure compliance with this policy and PIPA, we have appointed a Privacy Officer. If you have any questions or concerns about our privacy practices, you can contact our Privacy Officer using the details provided in Section 12.

3. Identifying Purposes

We will identify the purposes for collecting personal information before or at the time the information is collected. We collect, use, and disclose personal information for the following purposes:

To provide our digital marketing services to you and to bill you for those services.
To understand your marketing needs and tailor our services and communications to your business.
To communicate with you about your account and the services we provide.
To develop and improve our services, including creating and analyzing aggregated, non-personal data.
To meet our legal and regulatory obligations.

4. Consent

We will obtain your consent to collect, use, or disclose your personal information, except where required or authorized by law.

Express Consent: We may seek your explicit written or verbal consent for specific uses of your personal information.
Implied Consent: Your consent may be implied when you voluntarily provide information for an obvious purpose, such as giving us your email to receive a newsletter.
Withdrawal of Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. We will inform you of the consequences of withdrawing consent.

5. Limiting Collection

We will only collect the personal information that is necessary for the purposes we have identified. We will not collect personal information indiscriminately.

6. Limiting Use, Disclosure, and Retention

Use: We will only use your personal information for the purposes for which it was collected, unless you provide consent for a new use or we are required or authorized by law to use it for another purpose.
Disclosure: We will not disclose your personal information to third parties without your consent, except as required or authorized by law or for certain business transactions. For example, we may share your information with third-party service providers (like email marketing platforms) to help us deliver our services, and we will have agreements in place to ensure they protect your information to the same standard.
Retention: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When it is no longer needed, we will securely destroy or anonymize it.

7. Accuracy

We will make reasonable efforts to ensure that the personal information we collect, use, and disclose is accurate and complete. You have the right to request a correction to any personal information we hold about you.

8. Safeguards

We protect your personal information with security safeguards appropriate to the sensitivity of the information. We use a variety of physical, technological, and administrative measures to protect against theft, loss, and unauthorized access or disclosure.

9. Openness

We will be open and transparent about our privacy practices. This policy and any related information about our handling of personal information are available on our website and can be requested from our Privacy Officer.

10. Individual Access

Upon a written request, you have the right to access your personal information under our control. We will provide you with access within 30 business days (or a permitted extension). In certain cases where PIPA permits, we may refuse access or charge a reasonable fee.

11. Challenging Compliance

If you believe we have not complied with PIPA, you have the right to challenge our compliance. You can direct your concerns to our Privacy Officer. If you are not satisfied with our response, you can complain to the Office of the Information and Privacy Commissioner for British Columbia (OIPC).

12. Contact Information

SmartAge Solutions LTD

Privacy Officer: Albert Malowany
Email: info@smartagesolutions.ca
Mailing Address: 21375 Old Yale Rd, Langley, BC, V3A-4M6

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the most recent version on our website, and your continued use of our services after we post any modifications constitutes your acknowledgment of the changes.

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